FAQ

  FAQ

How do I place an order? 

  • It’s super easy - just click the “add to cart” button and proceed to checkout.
  • You’ll need to give us your billing and shipping information, and leave any additional information for the designer in the order comments box.
  • Just a reminder, whilst every effort is made to keep our website current and error free, we cannot accept responsibility for circumstances and omissions beyond our reasonable control.
  • Colours may render differently on monitors and serve as a guide only. Images of products shown are not the actual size, please refer to the dimensions and descriptions of individual items.


What is your Shipping procedure and costs? 

  • Currently we deliver across South Africa only.
  • Shipping costs are selected by you, according to your destination, size of the parcel, and added to your cart on checkout.
  • We make use of Fastway Couriers, door to door delivery.
  • Please allow 3 – 5 working days after your order has been completed for shipping.
  • All major cities and surrounds - R65.
  • Any outlying areas - R100. Please allow 4 – 6 working days after your order has been completed for shipping.
  • Aramex - R115 and Postnet to Postnet - R115 drop-off points. Weekly on THURSDAY’s only (due to our business being located in the outlying area of Betty’s Bay).
  • Paxi Pep Stores - R65. Your collection point will be from your nearest Pep Store. Please allow up to 10 working days after your order has been completed for shipping.
  • SA Post Office Counter to Counter - R65. Please allow up to 10 working days after your order has been completed for shipping. The customer will receive a tracking number and must collect the parcel from their nearest Post Office within 30 days.
  • Free shipping within South Africa when your order amounts to R800 or more.
  • Please select the appropriate shipping costs of R175 for large products and/or heavy parcels.
  • Delivery is usually within 4-6 days, unless the destination is an outlaying area. (This excludes custom made orders, weekends and public holidays).
  • Self-collect your parcel free of charge from our physical address if you reside in the Hangklip-Kleinmond area. You can select this option when you proceed to checkout. We are restricted to business hours, between 9:00 to 17:00 on weekdays and 9:00 to 14:00 on Saturdays.
  • In rare circumstances where areas are extremely outlaying (ex. farms). Courier services might not be available or be very expensive. We will then contact the customer to discuss delivery options.
  • Please ensure that someone is present at your door to door delivery address to receive the parcel.
  • If a parcel is returned to us the Courier or the SA Post Office, the customer will be responsible for the payment of re-sending the parcel. The customer will be notified and invoiced accordingly and informed via email.
  • If you have any queries regarding shipping, please do not hesitate to send us an email to [email protected] or contact us on WhatsApp before placing your order. We would like to ensure that you receive the best option for your needs.
  • A final word on shipping, once the parcel has been collected by the courier, dropped off at an Aramex bin, processed by Paxi, Postnet and SAPO, the responsibility regarding the parcel ceases to befall Attitude Design.

How can I track my order? 

  • Once your order is processed and ready for shipment, you will receive an email with a tracking number and link.
  • You can use this number to check your order.
  • It can sometimes take up to 24 hours for the tracking number to be activated on the site.
  • If your tracking number has not updated after 36 hours, you can contact the shipping company or send us an email to [email protected] and we will follow up with the shipping company. 
     

Do you accept Custom made orders? 

  • Yes, we do, on fashion jewellery only. We will do our uttermost to supply you with an amazing product!
  • Please drop us an email with your request. Custom made orders will be discussed with you, priced accordingly, shipping costs added and dispatched once payment is received.
  • Manufacturing time on our custom made items are 1 to 4 weeks, depending on the order.

Can I purchase a Gift Certificate? 

  • Absolutely, just place your order, let us have all the details of the recipient, make payment and we will send an email to the recipient informing them of the gift.

My order is a Gift. Do you wrap? 

  • Yes, absolutely. We can include a personal note from you, please send the note to us via email.

May I return a purchase? 

  • Yes, but we have a few policies in place. Please see our Return Policy. 
  • Please send us an email containing all the details as well as clear photos of the items that represent a quality issue.
  • Returns will be processed within 7 business days of receipt of your item(s).
  • You will receive an email notification once your return is processed.
  • Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be accredited to your account.

May I cancel my Order? 

  • Once your order and payment have been received, we immediately start with the processing procedure.
  • If you want to cancel your order, it is subject to a 30% restocking fee.
  • Custom made orders cannot be cancelled once manufacturing was initialized.

Is it safe to place an order on the internet? 

  • All payments are done through PayFast. They provide us with the online e-commerce platform to accept payments for goods sold or services rendered.
  • They store your data on a secure server behind a firewall. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 
    PCI-DSS requirements help ensure the secure handling of credit card information by our online store.

What methods of payment do you accept?

  • We accept multiple payment methods including credit cards, and debit cards that is processed by PayFast.
  • We do not accept payment via cash on delivery.
  • You can select your payment method once you proceed to checkout.

Where is my order confirmation email? I did not receive it. 

  • Please allow up to 12 hours for your email confirmation before you contact us.
  • You may contact us at [email protected]

What should I do if I do not receive my order? 

  • Please contact us as soon as possible on [email protected]. We will track your order until it is delivered.

How can I contact you? 

  • You can contact us by any of the following methods. 
    Email:  [email protected] 
    WhatsApp or call: 082 781 4597 
    Please note we only respond during business hours. Monday to Friday 9am to 5pm 
    We will get back to you as soon as possible.  

     

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